No idea what that entails/ how long and. to be phone lines. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Jack14102. I was told when purchasing the broadband package that fibre was available. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. - 5156068. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. I am so sorry to hear that you seem to be missing a wall socket in the home. Nothing has happened. No wall socket. Some of the cables hanging out the wall were cut off after the house improvements. 0 Kudos. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Broadband. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Broadband. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The box does however have a hole in the bottom, through which i could see some. Sorry to hear you don't have a VM wall socket. on 04-02-2023 11:17. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Virgin Mobile. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 08K; 2. Tudor. How about using a 10m RJ11 to RJ11 telephone cable. TEL1 on the hub should take on your. I need engineer. See where this Helpful. Chatter and natter. on 23-10-2022 13:36. Community FAQ Sign in. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Make sure that both sockets are switched on. This means the Hub needs a reboot. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. As you can see in the photos, the phone point is far. Options. Browse. Has anyone had the same problem? Plug the cables into the Hub. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Has anyone had the same problem?Plug the cables into the Hub. Was told that an engineer would come out, look at the sockets and do the switchover. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Sometimes there is no wall box, just a trailing cable. Please help. Stream from Virgin Media. Re: No wall socket. . Rob. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. My understanding is you can only get the quick start kit if the house has had VM in the past. It is surface clipped usually. All. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Virgin Phone Switchover. We have a virgin media wall socket with an ethernet port in the wall but. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. TV. Dave. on 05-09-2023 20:36. Networking and WiFi. Sorry to see that you have been having issues with connecting your equipment. Phone. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. Constant High Packet loss and broadband timeout. He will drill through into the lounge and connect an. 63K; 3. Tudor. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Im a new VM customer, and am getting Broadband and phone. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I can only find the TV socket. TiVo. Tudor. Options. Internet connectivity is one of the. Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. See where this Helpful Answer was posted. Also tried the Ethernet, not. 4 weeks ago. I was sent the pack as. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Kit arrived today…no wall box so unable to install. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. We have a virgin media wall socket with an - 4353656 - 2. Ordered VM broadband and was recommended by the website to select the self quick install option. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). #2. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. A non-split socket will have the sockets and screws in the middle. It varies between the altnets. QuickStart, set up and connections. If you’re using a splitter, make sure that’s firmly connected, too. The hub got delivered on time as promised. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. Vonage 2nd line. 03. . Browse. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Call them up and mention it to them otherwise they more than likely won’t say anything about it. At least spell your title correctly jeezus . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. No virgin media wall socket. Virgin TV 360. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No Virgin media wall socket JakeDobinson. You can also check for a loose cable as not all properties have a socket. #1 I recently got Virgin broadband installed. Ordered VM broadband and was recommended by the website to select the self quick install option. Very Insightful Person 107. 9. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The block box on second picture is an amplifier for terrestrial TV. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Installation: Wall socket issue. Could I book an engineer and what number - 5155510. VM will usually only supply a Quickstart to a property that had VM previously. No internet, unfortunately. I was never asked if I had a wall box. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Community; Volt. Stay safe online. They'll then install a fibre socket inside. QuickStart, set up and connections. Second, you'll likely need a manned installation for your VM services. We have the quickstart pack but sadly cannot get broadband set up and working. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Broadband. 388. If you look into the back of your Hub, you'll see a port. Speed. 01-02-2023 10:59 - edited 01-02-2023 11:00. I can only find the TV socket. Being connected to the internet is one of the most important modern essentials in 2022,. TV on the go. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. If you can get Quickstart, you can choose one of two delivery options. Have you checked to make sure there is no other kind of connection?. on 15-02-2022 10:03. Hello VLNeedham. Thank you for your post and welcome to the community. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. -a power cable for the hub's adapter. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Following the installation and verification of its functionality, you can browse the web or. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I'm a Very Insightful Person, I'm here to share knowledge. Home. There is no fibre socket in this house. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Up to speed. Reasons for internet connection problems Understand what the lights mean on the WiFi. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. . I have a flashing green light on the hub itself. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. It's important not to use an extension lead. There are 10 types of people: those. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Some of the cables hanging out the wall were cut off after the house improvements. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. However the wall. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. The hub works fine, but it has no internet connection. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Mark as New; Bookmark this message;. Networking and WiFi. You need to go outside and locate the brown or grey omnibox on the wall. Networking and WiFi. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Booking an engineer is easy with Virgin Media. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Reply. Is there likey to be any problem with this, such as degraded of weaker. on 06-03-2023 09:36. TV on the go. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Stream from Virgin Media. . Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I have a separate Virgin media feed into the house, with TV and broadband. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin Media Wall Socket on 13-04-2022 14:08. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. In response to Jonny-M. I need to arrange for an engineer. We'd love to assist with this, I will send you a PM here soon so we can look into what's. You can book a technician either by phoning customer support, or waiting for staff to reply here. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. The top “capped” one is marked FM & has been disused since cable went digital. on 03-08-2020 18:05. The phone has been plugged into a wall socket and was working fine for years. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 0 Kudos. However, I do not have any of the specified wall sockets available. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Broadband. on 02-01-2023 15:12. Can anyone please help me. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). No wall socket but wire from underneath floorboards. Cihank617. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Some background: I moved here in September and had ordered Virgin broadband for my move-in date. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. This hole will typically be up to 1cm in diameter and often positioned near your front door. log into hub3 - 192. Speed. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. SpeedI sign up for vm broadband and I was offered self instalation kit . Everything is converted to specialised triple screened coaxial cable. No wall socket as in 360 guide. You can also identify a split socket looking at the side. Gaming Support. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Virgin Media Community. Tuning in. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Email. When I proceeded to set up my Hub 3 I quickly realised that. i opted for the self install, however on inspection we don’t - 5112503. Please help as I need the. on 31-12-2021 10:47. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Virgin Media; My Virgin Media. Wall sockets and no connection. Just a open reach socket. It feels like I need to just obtain a connector to enable the two to fit. Community; Volt. I've looked for an external box but cannot. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. V6. V6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've just received my virgin broadband kit, with self set up. Virgin TV 360. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Both your fibre cable and Wi-Fi router will be plugged into this. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Go to our service status page. I was told when purchasing the broadband package that fibre was available here and already in. The metal box in photo 3 looks like a likely contender. Volt. TiVo. Browse Virgin Media Virgin Media Community. The box and cables may have been removed by the previous occupiers. QuickStart, set up and connections. Now to my Issue: I opted for the self-installation ki. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. Plug into the Virgin Media wall socket. This seems to be the only way that i can speak to someone about the issue. The cable on the right looks like is for a Freeview TV antenna. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Virgin TV 360. The package was delivered but there is no wall socket for me to plug into. The kid arriving on Tuesday the 29. Thank you. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Preparing for Landline changeover to fibre. 08K; 2. Can I find out when our switch over will be and/or do I. It said to then wait at least an hour. I tried both the wires, it didn’t set up the WiFi. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. When ordered it didn't say anything about needing a VM wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. The cable could be hidden within, or behind, furniture. Broadband wall socket. Hi, Having difficulty installing our new broadband. TV. Tudor. I recently got Virgin broadband installed. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. The first thing is to start making alternative arrangements for your internet connectivity. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Browse. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 85K; Tudor. . You need to go outside and locate the brown or grey omnibox on the wall. I had bought a VM broadband and used self installation but saw that my VM socket was not round. i opted for the self install, however on inspection we - 5180915. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 2. signed up and was given the option of self installation. My Virgin Media App. The cable could be hidden within, or behind, furniture. Thank you for the tel no. Virgin Media; My Virgin Media. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The top “capped” one is marked FM & has been disused since cable went digital. . Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. on 27-10-2022 09:24. I just found a box in the closet which has a cable indicated as CABELCON 4. May I know which one I can connect. The one thats on the bottom is the one you need for Virgin. The other is marked TV, & this is used for TV & Broadband. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. on 17-12-2022 10:39. Can someone come and set it up? 0 Kudos Reply. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Switch the Hub’s power supply off at the wall, then switch it back on again. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. You might like to try giving full details here first to get some advice. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. The cable going in will be a double “shotgun barrel” type cable. QuickStart, set up and connections. Explain what needs to be done and book an engineer visit. Can I have. I just moved into a new apartment, and bought a broadband from virgin media. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. on 27-01-2023 17:22. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Speed. There are no virgin sockets on the wall. Phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have only got one rectangular shaped white socket. It seems that I need an electrian to install a wall socket. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Thank you. The cable could be hidden within, or behind, furniture. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The Openreach sockets do not work for Virgin Media.